Terms and Conditions of Sale: United States
Absolute minimum order: $40.00. This includes all products, including ACCU DYNE TEST™ Marker Pens and surface tension test fluids.
Shipping and Handling: Our default shipping method is by UPS ground service, prepaid and provided at no charge for commercial addresses. Residential deliveries will be billed a flat rate of $4.00. This policy covers all products shown throughout this website. For second day or next day air shipments, we deduct the cost of ground service for the order from our already deeply discounted air rates. If you like, you can submit your order for a firm quote on shipping charges prior to confirming it. We can also ship via UPS collect or third party if you insist.
We do not ship via Fed Ex except by Next Day Air service, and you must schedule the pickup and provide us directly with the shipping label and any other required documents.
Payment terms: Within 45 days by U.S. check for approved accounts; or payment by MasterCard, Visa, or American Express at time of sale. Payment by check will trigger an automatic 3% discount on the entire product total, which will show as a separate line item at the bottom of the invoice. Repeated - or egregiously - late payments will result in the loss of this discount.
Backorders: Backordered products will be shipped as soon as available. Most of our items are always in stock, including especially ACCU DYNE TEST™ Marker Pens and surface tension test fluids. Some special order items may ship direct from the manufacturer.
Returns and Restocking Charges: Viscosity cups and ACCU DYNE TEST™ products are NOT returnable. All other catalog items can be returned, as long as they are unused and in resellable condition, but for some products there may be a significant restocking charge. In all cases, returns must be approved in advance, and clearly identified with an assigned Return Authorization Number. If returnability is a concern, be sure to inquire in advance.