Terms and Conditions of Sale: International
Note: ACCU DYNE TEST™ sales in some countries are restricted to exclusive distributors. A list of these countries, and the distributor contacts, is shown here.
Minimum order: $75.00 (we generally waive this for credit card transactions, which normally have the usual $40.00 minimum).
Payment terms: Prepaid in full by MasterCard, Visa, or American Express. We also accept prepayment by wire transfer, but there will likely be a surcharge to cover bank fees and administrative costs.
Customs, duties, and local taxes: We bill only for the product purchased and the shipping and handling charge. You will be responsible for any other fees associated with importing your order.
Shipping and Handling: Default incoterms are FOB Claremont, NH. If you have other specific requirements, please email us as soon as you place your order with your request. We can ship via FedEx or UPS, either prepaid or collect, as you prefer. For prepaid shipping, in general, choosing FedEx is the best option, as that will provide the best rates. In keeping with our domestic shipping policies, we deduct from the already deeply discounted shipping charge what a typical shipping cost would be for a domestic ground service order - this would range from about $8.00 to $20.00 for most orders. We encourage you to submit your order for a firm quote on shipping charges prior to confirming it. We do not ship via DHL under any circumstances.
Backorders: If any product is backordered we will contact you for instructions on your shipping preferences.
Returns and Restocking Charges: ACCU DYNE TEST™ products and viscosity cups are NOT returnable. All other catalog items can be returned, as long as they are unused and in resellable condition, but for some products there may be a significant restocking charge. In all cases, returns must be approved in advance, and clearly identified with an assigned Return Authorization Number. If returnability is a concern, be sure to inquire in advance.
Please also review our privacy notice.