Terms and Conditions of Sale: International
Note: ACCU DYNE TEST™ sales in some countries are restricted to exclusive distributors.
Minimum order: $75.00.
Payment terms: Prepaid in full by MasterCard, Visa, or American Express. We also accept prepayment by wire transfer, but there is a $35.00 surcharge, which covers bank fees and administrative costs.
Customs, duties, and local taxes: We bill only for the product purchased and the shipping and handling charge. You will be responsible for any other fees associated with importing your order.
Shipping and Handling: Incoterms are FOB Claremont, NH or CPT destination city if specified. We ship via UPS Express or Express Saver, prepaid and added to your invoice. We strive to pack orders cost-effectively and actively discount shipping charges. We encourage you to submit your order for a firm quote on shipping charges prior to confirming it. We can also ship via UPS collect if you prefer - for shipping via Fed Ex or TNT you will need to provide us with all documents and labels in advance, and schedule the pickup with the shipper. We do not ship via DHL under any circumstances.
Backorders: If any product is backordered we will contact you for instructions on your shipping preferences.
Returns and Restocking Charges: ACCU DYNE TEST™ products and viscosity cups are NOT returnable. All other catalog items can be returned, as long as they are unused and in resellable condition, but for some products there may be a significant restocking charge. In all cases, returns must be approved in advance, and clearly identified with an assigned Return Authorization Number. If returnability is a concern, be sure to inquire in advance.