Terms and Conditions of Sale: International
Note: ACCU DYNE TEST™ sales in some countries are restricted to exclusive distributors. A list of these countries, and the distributor contacts, is shown here.
Minimum order: $75.00.
Payment terms: Prepaid in full by MasterCard, Visa, or American Express. We also accept prepayment by wire transfer, but there will likely be a surcharge to cover bank fees and administrative costs.
Customs, duties, and local taxes: We bill only for the product purchased and the shipping and handling charge. You will be responsible for any other fees associated with importing your order.
Shipping and Handling: Incoterms are FOB Claremont, NH or CPT destination city if specified. We ship via UPS Express or Express Saver. In keeping with our domestic shipping policies, we deduct from the already deeply discounted shipping charge what a typical shipping cost would be for a domestic ground service order - this would range from about $8.00 to $20.00 for most orders. We encourage you to submit your order for a firm quote on shipping charges prior to confirming it. We can also ship via UPS collect if you insist. For shipping via Fed Ex you will need to provide us with all documents and labels in advance, and schedule the pickup with the shipper. We do not ship via DHL under any circumstances.
Backorders: If any product is backordered we will contact you for instructions on your shipping preferences.
Returns and Restocking Charges: ACCU DYNE TEST™ products and viscosity cups are NOT returnable. All other catalog items can be returned, as long as they are unused and in resellable condition, but for some products there may be a significant restocking charge. In all cases, returns must be approved in advance, and clearly identified with an assigned Return Authorization Number. If returnability is a concern, be sure to inquire in advance.